Payment & Cancellation Policy

Effective Date: October 3, 2026

This policy explains how payments, payment authorizations, cancellations, and refunds work when booking through Laidback Luxury Escapes | LLE.

Payment Authorization

Clients provide payment information through LLE's designated secure WorldVia travel-advisor/client-management system.

Submitting the secure authorization form does not itself charge your card.

Your digital signature documents your authorization for LLE to use the submitted payment information for the specific transaction identified in the authorization.

How Your Travel Payment Is Processed

After authorization, LLE submits the authorized payment information to the applicable travel Supplier.

The Supplier processes the travel charge directly to your payment method unless otherwise disclosed.

As a result, the Supplier's name—not LLE—may appear on your card statement.

LLE generally does not receive Supplier travel payments into an LLE-controlled account.

Multiple Charges

Trips containing services from multiple Suppliers may appear as separate transactions.

For example, airfare and accommodations may be processed separately even though they are components of the same vacation.

Deposits & Payment Plans

Some reservations permit an initial deposit followed by installment payments or a final balance.

Providing payment-card information once does not authorize LLE to make unlimited future payments.

LLE will obtain authorization before submitting each subsequent payment to a Supplier.

Clients are responsible for providing authorization before applicable payment deadlines.

Final Payment

Final-payment dates are established by the Supplier.

Failure to authorize or make required payment by the applicable deadline may result in cancellation, loss of deposit, or Supplier penalties.

Cancellations & Changes

Cancellation and change requests must be submitted to LLE in writing.

Supplier cancellation and modification policies apply to Supplier travel products. Depending upon the reservation, some or all amounts paid may be non-refundable.

Changes may also result in Supplier fees, fare differences, or other costs.

Refunds

Refund eligibility is determined by the applicable Supplier and the terms of the travel product purchased.

When a Supplier processed the original payment, approved refunds generally return from that Supplier to the original payment method.

LLE cannot guarantee the timing of Supplier, bank, payment-processor, or card-issuer refunds.

LLE Professional Fees

LLE professional planning and service fees are separate from Supplier travel payments.

Any applicable professional fee will be disclosed before the applicable service begins.

Unless otherwise stated in writing, professional fees become non-refundable once LLE has begun providing the service for which the fee was charged.